Refund Policy

1. How billing works

In short: You pay through your normal Shopify invoice; we never handle your card.

• All subscription charges are created and collected by Shopify Billing and appear on your regular Shopify invoice. We never see or store your payment details.
• Current plan prices are shown on the app’s Plan & billing page and on the app listing.
• Because Shopify runs the billing, refunds are also issued through Shopify, back to the same invoice/payment method — we cannot send money through any other channel.

2. Free trial — the first refund policy is not needing one

In short: Paid plans start with a 7-day free trial. Cancel within the trial and you pay nothing.

Every paid plan starts with a 7-day free trial. If you downgrade to the free plan or uninstall the app before the trial ends, no charge is made. The best way to avoid needing a refund is to use the trial to check that SaleGuard fits your store.

3. Cancelling

In short: Cancel anytime — downgrade to Free or uninstall. Billing stops per Shopify's app-charge rules.

• You can cancel at any time by downgrading to the Free plan from the Plan & billing page, or by uninstalling the app.
• When you uninstall, Shopify ends the app subscription under its standard app-charge rules; you are not billed for subsequent billing periods.
• When you upgrade or downgrade between paid plans, Shopify Billing applies its standard proration automatically — you are credited for the unused portion of the old plan and charged the adjusted amount for the new one.

4. When we refund

In short: If the app didn't work the way we say it does, tell us — our default is to refund rather than debate.

We will refund a charge when:

• Something on our side went wrong — the app malfunctioned, a sale did not behave as documented, or a defect on our side affected your store. Tell us what happened; our default in these cases is to refund the affected period rather than debate it.
• You were charged when you didn’t expect to be — for example, you meant to cancel during the trial and missed it narrowly. Contact us promptly and we will treat it generously.

Refund requests are reviewed case by case. We do not promise unconditional refunds for any and every reason — for example, simply having forgotten about an active subscription for many months — but we read every request, and when the situation is reasonable we err on the side of refunding.

For annual plans, if you cancel partway through the year, contact us: our starting point is a pro-rated refund of the unused full months, issued through Shopify.

5. How to ask

In short: One email with your shop domain. We aim to respond within 24 hours.

• Email support@saleguard.app with your myshopify.com domain and a short note on what happened. Screenshots help but are not required.
• We aim to respond to refund requests within 24 hours.
• Approved refunds are issued through Shopify; once issued, the time for the credit to appear follows Shopify’s and your payment provider’s processing schedule.

This policy does not limit any non-waivable rights you have under the consumer or commercial law that applies to you.